Shipping Policy
At Vitolos Mart, we are committed to providing a seamless, transparent, and reliable shipping experience. Below are the details of our shipping process:
1. Shipping Range
- Countries: Currently, we ship within the United States.
- Future Expansion: We are actively considering expanding shipping to additional regions.
2. Shipping Costs
- Domestic (USA): A flat shipping fee of $7.95 applies to all orders within the United States.
- No Hidden Fees: All shipping costs are clearly displayed at checkout.
3. Order Processing Time
- Processing: Orders are processed within 1–2 business days (Monday to Friday).
- Weekend Orders: Orders placed on weekends are processed the next business day.
- Order Cut-Off Time: Orders received before 8 PM EST will be processed the same day.
4. Transit Time
- Estimated Delivery: Typically 9–12 business days.
- Calculation: Processing Time (1–2 business days) + Transit Time (8–10 business days) = 9–12 business days.
- Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather or transportation delays.
5. Shipping Process
- Reliable Couriers: We ship via UPS and USPS.
- Insured Shipments: All shipments are insured for your peace of mind.
- Eco-Friendly Packaging: We prioritize sustainable packaging materials to reduce environmental impact.
6. Tracking Instructions
- Tracking Information: After your purchase, you will receive an email containing your tracking number and shipping company details.
- Track Your Order: Enter your tracking number on the carrier’s tracking portal to view your order status.
- Support: Our customer service team is available to assist with any questions regarding your shipment.