Return & Refund Policy

At Vitolos Mart, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer returns, refunds, and exchanges under the following conditions:

---

1. Returns

• We accept returns for both defective and non-defective products.
• All returns must be in new condition.

2. Exchanges

• Exchanges are accepted. If you wish to exchange a product, please follow the return instructions below.

3. Return Window

• Returns or exchanges must be requested within 14 days of receiving your order.

4. Method & Fees

• Returns must be sent by mail.
• A return label is included in your package at no additional charge.
• Restocking fees: None

5. Refund Processing

• Once we receive your returned product, we will process your refund within 10 business days.
• Refunds will be issued using the original payment method.

6. Contact Us

If you have any questions or need assistance with a return or exchange, please contact our support team at:
Email: support@vitolosmart.com