Orders

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.

 Can I modify or cancel my order after it’s placed?

Orders can only be modified or canceled within 1 hour of placement. After that, processing begins and changes cannot be guaranteed. Please contact support@vitolosmart.com for assistance.

Shipping

Which countries do you ship to?

Currently, we ship within the United States. Expansion to other regions is being considered.

How much does shipping cost?

Domestic shipping within the USA is a flat fee of $7.95. All costs are displayed clearly at checkout.

How long will my order take to arrive?

Orders typically arrive within 9 to 12 business days, including 1-2 business days for processing. Delivery times may vary depending on your location and external factors.

How can I track my order?

After purchase, you will receive an email with your tracking number and courier details. You can track your order on our tracking portal using this number.

Returns & Refunds

What is your return policy?

We accept returns for both defective and non-defective products within 14 days of delivery. Items must be in new condition.

 How do I return a product?

Returns are made by mail using the free return label included in your package. No restocking fees apply.

How long does it take to process a refund?

Refunds are processed within 10 days after we receive your returned item and are issued using your original payment method.

Can I exchange an item?

Yes, exchanges are accepted. Please follow the return process and indicate that you would like an exchange.

What should I do if I receive a defective item?

Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

Customer Support

How can I contact customer service?

For any questions, issues, or assistance, please email us at support@vitolosmart.com. Our team is happy to help.

Payments

What payment methods do you accept?

We accept UnionPay, Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Apple Pay. All transactions are secure and encrypted.

In which currency will I be charged?

All payments are processed in USD.

Are taxes included?

Applicable taxes will be calculated and displayed during checkout based on your location.