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Contact Information

Website: vitolosmart.com

Country: USA

Email: support@vitolosmart.com

Phone: 236-622-7029

Address: 7311 Highland St, STE 3, Springfield, VA 22150, United States

Vitolosmart.com Shipping Policy

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Range

• Countries: We currently ship within the US.
• Future Expansion: Expansion to other shipping areas is being considered.

Shipping Costs

• Within the USA: A flat shipping fee of $4.95 applies to all shipments.
• No Hidden Fees: All costs are clearly stated at checkout.

Order Processing Time

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
• Weekend Orders: Orders placed on weekends are processed the next business day.

Transit Time

• Estimated Delivery Time: Typically 9 to 12 business days.
• Business Days: Shipments occur Monday to Friday.
• Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Shipping Process

• Reliable Courier Services: We ship via UPS and USPS.
• Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
• Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.

Tracking Instructions

• Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
• Track Your Order: You can track your order via our website by entering your tracking number.
• Questions: Our support team is ready to assist with any tracking-related inquiries.

Missing Items Procedure

• Reporting Missing Items: Contact our customer service within 7 days of receiving your package at support@vitolosmart.com.
• Resolution: We will resolve the issue promptly by sending a replacement item or offering a refund.

Return Policy

• Returns: Accepted within 14 days of receiving your order.
• Conditions for Returns: Items must be unused, undamaged, and in original packaging. Personalized items cannot be returned.
• Costs: Customers cover return shipping unless the item is defective or not as described, in which case Vitolosmart.com will cover the return shipping costs.
• Refund: Processed within 14 days of receiving the return and refunded to the original payment method.

Restocking Fee

No restocking fee is charged for any returns.

Return Delivery Costs

• For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any way.
• For Customer Remorse: The actual cost of return delivery will be charged if the customer purchased the wrong product, the item does not fit, or they no longer want it.